Retrospect: I have used 16 Mbps dedicated Nayatel fiber optic connection in I-8 Islamabad in 2014-2015. Same days, I got offered a job there too. Before that we have used Wateen DSL connection with its tower type devices. 8 Mbps PTCL connection was a mistake too. Tried to get their GPont in DHA and created quite a scene with the “higher ups”. No avail.
Related: Not saying that Nayatel would have monitored the by-passed proxies
Has anybody else been facing problems with Optix Pakistan! On introspection over the social media, I found abundance of replies in yes.
This has been the worst experience in my entire life. If a company is so shit, they should shut down their operations if they cant handle or satisfy their customers. — Adil Siddiq Awan
I have been a staunch advocate of IT based products in Pakistan. The romance begin with my first job as a Network and Broadcast Engineer at the faux company Bol TV Network. Knowing the ins and outs, and the network related issues, I refrain from broadcasting my knowledge beyond this that I have 100 on 100 marks in a 3 credit hour CNET course during my Electronic Engineering course from GIKI. Never in the history.
Related: Know the insider truth about Bol Network
Experience Internet “Differently” with Optix
Yeah, right. So I looked up internet and instantly found people with similar complaints. List of Problems:
- Outages: Literally facing disconnection every day. Common excuse that the rivals cut their fiber. Sue them, register an FIR, do not complain like that.
- Port Downgrades: Although their claim is that Optix is providing symmetric speed, means you can get complete 10 Mbps download/upload at the same time. However, there is no speed consistency
- Un-matching upload speed which means that download is merely an optics. Pun intended. Intentionally wrongly marketed products e.g. they offer 50 Mbps as a trial and do not upgrade your connection until you make them accountable.
- Xtreme app logins not provided to date. They charge you 100 Rupees per month for that, yet deprive you of the credentials.
- Special bias of Karachi based customer support towards Lahore based clients. They will get remote desktop access and midway will make a failing excuse of voice trouble. Refute this with history. I did actually write one of the Customer Support Representative that I can actually chat with you to get the problem resolved while asking for Xtreme app details during Ramazan. He still hung up on me because of “chutti time”.
- They irrationally charge for migration of your internet connection. It is merely a bargain. They will charge you for already present infrastructure. For example, our plaza had connections already available. They still charged us for cables although we had a device. We took the device from point A, my home, to point B.
- Two types of devices, both having different indexing schemes and different channels. Even the lower non-digital model is a copy with unopperative functions such as Youtube etc.
- VoIP based phone lines with time barring and possibly so poor time-multiplexing that it seems that the bandwidth is being shared. Upon migration they will insist to provide you with a new number.
- Their video on demand still plays Bollywood movies despite a ban by PEMRA.
- TV is pathetic and comes with lag:
