- Outages: Literally facing disconnection every day. Common excuse that the rivals cut their fiber. Sue them, register an FIR, do not complain like that.
- Port Downgrades: Although their claim is that Optix is providing symmetric speed, means you can get complete 10 Mbps download/upload at the same time. However, there is no speed consistency
- Un-matching upload speed which means that download is merely an optics. Pun intended. Intentionally wrongly marketed products e.g. they offer 50 Mbps as a trial and do not upgrade your connection until you make them accountable.
- Xtreme app logins not provided to date. They charge you 100 Rupees per month for that, yet deprive you of the credentials.
- Special bias of Karachi based customer support towards Lahore based clients. They will get remote desktop access and midway will make a failing excuse of voice trouble. Refute this with history. I did actually write one of the Customer Support Representative that I can actually chat with you to get the problem resolved while asking for Xtreme app details during Ramazan. He still hung up on me because of “chutti time”.
- They irrationally charge for migration of your internet connection. It is merely a bargain. They will charge you for already present infrastructure. For example, our plaza had connections already available. They still charged us for cables although we had a device. We took the device from point A, my home, to point B.
- Two types of devices, both having different indexing schemes and different channels. Even the lower non-digital model is a copy with unopperative functions such as Youtube etc.
- VoIP based phone lines with time barring and possibly so poor time-multiplexing that it seems that the bandwidth is being shared. Upon migration they will insist to provide you with a new number.
- Their video on demand still plays Bollywood movies despite a ban by PEMRA.
- TV is pathetic and comes with lag:
How is Optix Fiber Tv and Internet?
Here is a proof of point of contacts who did actually respond but to date have failed to get the issues addressed. My issue is value for money.
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